DO NOT REMOVE ELECTRICAL FAILING PART FROM BOARD UNLESS INSTRUCTED TO DO SO BY A XILINX REPRESENTATIVE
Xilinx provides customers with component failure analysis services, when appropriate, to help improve the quality and reliability of Xilinx and customer products and manufacturing processes.
> Eurofins EAG Lab (North America Location)
> Wintech Nano-Technology Services (Asia-Pacific Location)
> Materials Analysis Technology Inc. (MA-Tech) (Asia-Pacific Location)
> Takumi Engineering Co.,Ltd (Japan Location)
EAG’s failure analysis team is comprised of highly technical and professional group of engineers with a wide range of backgrounds and experiences from diverse industries. EAG offers failure analysis services using the latest tool technology in support of our client’s need to achieve high quality and reliable products. Our commitment to this goal is demonstrated by providing a single source for comprehensive engineering services. EAG is the leader in providing such an extensive breadth of services, and is unmatched in accessibility through our laboratory locations around the world. EAG is a ISO9001 and ISO17025 certified company.
810 Kifer Road, Sunnyvale CA USA 94086
Phone: +1 408 5303586
Wintech is a world-leading 3rd party analytical center, providing one-stop service of failure analysis, materials analysis, R&D and quality assurance. Wintech Nano labs in Singapore and Suzhou are fully equipped with advanced equipment and technical experts, operating 24/7, the most professional and speedy analytical services. The cutting-edge instruments include OBIRCH, STEM, DSIMS, TOF-SIMS, XPS, AES, FIB, SEM, EDS, 3D X-ray, PEM and much more. Wintech Nano is an ISO9001 and ISO17025 certified company, actively supports clients from various industries such as semiconductor, electronics, automotive, medical, aerospace, solar and research institutions.
Contact Person: Henry Leong
MA-tek is a worldwide leading analytical lab providing comprehensive and high-quality services with world-class laboratories providing services in materials analysis (MA), Failure Analysis (FA) and Reliability Testing (RT) services. MA-tek currently has 7 laboratories and 1 sales office set up around the world, providing around-the-clock assistance in logistic support and technical services. MA-tek also possesses ISO-9001 management certification, IECQ-17025 laboratory certification, ISO-27001, ISO/IEC-15408 CC EAL6 in Information Security and also passed the on-site audits by international customers.
Contact Person: Ms. Ruby Chai
Phone: +886-3-611-6678 ext. 3821
Takumi Engineering provide fast and effective failure analysis, reliability test and inspection of semiconductors and electronic components at reasonable cost. We promise to provide analysis service that exceed your expectations, such as initial analysis that can focus on the failure factor, non-destructive analysis, destructive analysis, electrical analysis, physical analysis by our enhanced technology in the local and oversea semiconductor company.
Contact Person: Kazumi Ohsawa
Xilinx development tools may be purchased at a number of locations such as a Distributor.
To return or exchange Xilinx development tools, please contact the source where the product was purchased.
For software technical support, you can access Xilinx self-service tools 24/7 at www.xilinx.com/support.
For boards or cables purchased through normal distribution channels including the Avnet Online Store, please contact your distributor for assistance with the RMA process.
For boards or cables purchased through the Xilinx Online Store or as a Xilinx XDF customer, please select “Returns” from the Service Portal. A Xilinx Representative will contact you shortly regarding the next steps in the process.
Please note the following warranty periods and exclusions before requesting a return:
Loaner boards or cables not originally purchased or never officially for sale are not eligible for return or exchange.
Development Systems products, including boards and other development kits and cable are subject to the below warranty periods: